RETURN & REFUNDS

30-Day Peace-of-Mind Guarantee

You have 30 days from the date your order arrives to request a return or exchange.

To ensure a seamless return and refund process, customers must record a clear, continuous video upon receiving their package. The video must start with a close-up of the intact shipping label, showing all details clearly, followed by the entire unboxing process in one single shot without any edits or pauses. This step is mandatory to verify any potential product damage, missing items, or manufacturing defects. Please note that return, exchange, or refund requests without clear unboxing video evidence will strictly not be accepted, and the store holds no responsibility or liability for claims made without proper video documentation.

Before Sending Anything Back

To help ensure your return goes smoothly, please send us a quick email at support@yogyfit.com before mailing your parcel.
Just let us know:

  • your order number

  • the item(s) you’d like to return

  • and the reason(s) so we can assist you better

Once we receive your message, our team will guide you step by step.
No need to feel rushed — we’re here to help.

(Because we want to make sure your return gets processed correctly, we’re unable to accept blind/unauthorized returns.)

Order Changes & Cancellations

Orders are prepared promptly to ensure efficient fulfillment.

Requests for changes or cancellations must be submitted within 5 hours of purchase.
Once an order has entered processing or shipment, modifications are no longer possible.

Returns

Return requests may be submitted within 30 days of confirmed delivery.

To qualify:

  • Items must be unused and in original condition

  • Original packaging must be intact

  • Authorization must be approved prior to return

  • Returns sent without authorization may be declined.

Return Shipping Fees

We do our best to keep things simple and transparent:

  • Return shipping fees (domestic & international) are the responsibility of the customer

  • You may place items from different orders in one return parcel

  • If we made a mistake with your order, we will happily provide you with a prepaid return label — that’s on us

We want every experience to feel fair and caring.

Damaged or Incorrect Items

If an item arrives damaged or incorrect, please contact us within 7 days of delivery.

Kindly include:

  • Your order number

  • Clear images of the item and packaging

Once verified, we will arrange a replacement or refund at no additional cost.

Refund Timeline

Your refund will be issued once your order has been received, is eligible and is in an unused condition.

Refunds are processed within 3–7 business days after the returned item is received and approved.

Any original shipping charges are non-refundable.

We refund item(s) within 5 days of them arriving back to us. Don't worry though gal, we know you work for your £££ so we'll process it as fast as possible.

Non-Refundable Situations

Refunds are not issued for:

  • Requests made outside stated timeframes

  • Orders marked delivered by the carrier

  • Delays within stated delivery estimates

  • Delays caused by customs or courier handling                                                              A gentle reminder:
    To ensure fairness to all customers, we’re unable to accept items that have been washed, worn, or used.